Terms of service
Terms of Service
Last updated 7 September 2026
These terms apply to every order placed through evercoffee.au (the Site). The Site is operated by MICE Group Holdings Pty Ltd (ABN 66 641 341 862), trading as Ever Coffee, PO Box 797, Orange NSW 2800, Australia (we, us, Ever Coffee). By placing an order you agree to these terms. Please read them together with our Refund & Returns Policy, Shipping & Pickup Policy, Privacy Policy and, if you subscribe, the Subscription Terms.
Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law (ACL) or any other law that cannot lawfully be excluded. Where a term of this agreement would otherwise do so, it applies only to the extent permitted by law.
1. Who can order
Orders are accepted from customers with an Australian delivery or pickup address. You must be at least 18 years old, or ordering with the consent of a parent or guardian. If you order on behalf of a business you confirm you are authorised to do so.
2. Products
Coffee. Our coffee is sold as a perishable food. Bag sizes, roast profiles and tasting notes are described on each product page. Single-origin coffees rotate as lots come and go; a product may be replaced by a new lot of the same origin without notice. Espresso-ground coffee is ground to order and cannot be returned for change of mind.
Barista tools and equipment. Descriptions, specifications and images are supplied by the manufacturer and are indicative. Colours may vary slightly from images. Electrical products are supplied for use on Australian 240V supply with an AS/NZS 3112 plug and must be used in accordance with the manufacturer's instructions.
We may correct errors in product information and withdraw products at any time before your order is accepted.
3. Prices and payment
All prices are in Australian dollars and include GST. Delivery charges are shown separately in the cart and at checkout before you pay, and are set out in our Shipping & Pickup Policy. Large and bulky items (marked as such on the product page) attract a higher delivery charge and are excluded from free-delivery offers, promotions and discount codes. We do not add card surcharges. Payment is taken in full when you place your order, by the methods shown at checkout. Prices may change at any time, but a change will not affect an order we have already accepted.
If a product is listed at an obviously incorrect price because of an error, we may cancel the order before dispatch and refund you in full. We will contact you first where practicable.
4. How your order becomes a contract
Your order is an offer to buy. We accept it, and a contract is formed, when we send you a shipping confirmation (or a "ready for pickup" notice). The automatic order acknowledgement is not acceptance. We may decline an order before acceptance for any reasonable cause (for example stock unavailability, a pricing error, suspected fraud, or an address we cannot deliver to) and, if we do, we will refund any payment in full.
5. Delivery and pickup
Delivery times and charges are set out in our Shipping & Pickup Policy. We will deliver within the time we state, or if none is stated, within a reasonable time. We remain responsible for your goods until they are delivered to your address or collected by you. If you choose "authority to leave" at checkout, you accept that the parcel will be left unattended at your nominated location and that we and the carrier are not responsible for it once it is left there, except where the loss is caused by our or the carrier's negligence.
Pickup orders are held for 14 days from the "ready" notice. Coffee is perishable: if a pickup order is not collected within 14 days we may cancel and refund it at our discretion, less any coffee that has been ground to order.
6. Consumer guarantees, returns and refunds
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
How to make a claim, what we will do, and our change-of-mind position are set out in our Refund & Returns Policy. Manufacturer warranties on barista equipment are in addition to your rights under the ACL; you may always claim through us.
7. Subscriptions
Coffee subscriptions renew automatically at the frequency you choose until you cancel. The full subscription terms, including how to cancel online in your account, are in our Subscription Terms.
8. Discount codes, promotions and gift cards
Discount codes must be entered at checkout and cannot be applied after an order is placed. Unless a promotion says otherwise, one code per order, codes cannot be combined, and they have no cash value. Gift cards purchased on the Site are valid for at least three years from the date of purchase, have no expiry fees and can be used for any product on the Site. Gift cards cannot be redeemed for cash except as required by law.
9. Your account and reviews
You are responsible for keeping your account login secure and for the accuracy of the details you give us. If you post a review or comment on the Site you confirm it is your genuine opinion, that you have not been paid for it and that it does not infringe anyone's rights. We may remove content that is unlawful, offensive or misleading. We do not edit or suppress reviews because they are negative.
10. Intellectual property
Ever Coffee® is a registered trade mark of MICE Group Holdings Pty Ltd. The Ever Coffee name and marks, logos, bag artwork, photography and Site content are owned by or licensed to us. You may not copy, reproduce, register or use them (including as a business name, domain name, social media handle or in advertising) without our written permission, other than to view the Site and share links to it. We will enforce our rights in the Ever Coffee trade mark. Manufacturer brand names on barista tools belong to their owners.
11. Liability
To the extent permitted by law, and subject always to clause 6 and your rights under the ACL:
- our liability for a failure to comply with a consumer guarantee in relation to goods that are not of a kind ordinarily acquired for personal, domestic or household use is limited, at our option, to replacing the goods, supplying equivalent goods, repairing them, or paying the cost of doing so;
- we are not liable for loss that was not a reasonably foreseeable result of our breach, or for loss caused by your failure to follow product instructions or storage advice; and
- we are not liable for delay or failure caused by events outside our reasonable control (such as carrier disruption, natural disaster or supplier failure), but we will tell you promptly and you may cancel and receive a full refund for any goods not dispatched.
Nothing in this clause limits our liability for death, personal injury, fraud, or anything else that cannot be limited by law.
12. Privacy and marketing
We handle your personal information in accordance with our Privacy Policy. We will only send you marketing emails or SMS if you have opted in, and every message will include an unsubscribe link that works without logging in.
13. Changes to these terms
We may update these terms from time to time. Changes apply to orders placed after the updated terms are published on the Site and do not affect an order already accepted. If a change materially affects an active subscription, we will give you at least 30 days' notice by email and you may cancel before the change takes effect.
14. General
These terms are governed by the laws of New South Wales, Australia. You may bring a claim in the courts or tribunals of New South Wales (including NSW Civil and Administrative Tribunal), and nothing in these terms prevents you from doing so. If any part of these terms is found to be unfair or unenforceable it will be read down or severed, and the rest continues to apply. Our failure to enforce a term is not a waiver of it.
15. Contact
MICE Group Holdings Pty Ltd trading as Ever Coffee
ABN 66 641 341 862
PO Box 797, Orange NSW 2800
Email: gday@evercoffee.au